We promise the quality below, if the received hair does not meet the quality we promise, we accept the return, but Colored wigs are not refundable because they are custom-made, and the buyer is responsible for paying the customs duties due to refunds. Your 100% satisfaction is what motivates us to be perfect for you!
1. Is this 100% human hair or is it mixed human hair& synthetic together?
Answer:yes it is great quality 100% human hair,no blend or mix
2.Does it really come pre-plucked?
Answer: yes, we already make a pre-plucked hairline for you, but we do not make it real, you still can pluck a little by yourself.
3.Are the knots really bleached?
Answer:yes all our wigs,we bleached knots before we ship them out to you.
4.Can this hair be dyed?
Answer:yes this hair you can dye it or bleach it again.
5.How long does it take to ship to the US?
Answer: after you place an order, you will receive your hair within 4-7 business days.
6.Can you straighten this wig and the curls come back?
Answer: yes you can straighten it, but we do not suggest this, because the high temperature will damage the good quality hair.
7.If I don’t like the hair can I return it?
Answer: yes when you receive it, if you unlike it you can return it back, but we believe you will love the hair.
If you want to exchange it or return it, please contact us in 15 days upon receiving the goods and If you cut the lace, I'm sorry we can't accept your return request. Any request after 15 days will not be honored.
Please contact us first about the problem you met, and we will try our best to solve your problem. If your problem can’t be solved without a return, we will be happy to accept it and add your name to our return system. Return without communication will be rejected.
We gladly accept returns on all eligible products. Elva Hair does not sell refurbished or previously owned products and return postage are on the buyer.
Products must be returned to us within 15 days from the day it was authorized for an exchange. After 15 days we will assume that the product is satisfactory and no exchange is necessary.
Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order.